I’ve come to the conclusion that ALL fast food places get their employees from the same place, McMoron University. They have to, how else could they all have employees with the same level of or lack of intelligence and common sense.
I went to Sonic twice in the past month just to get a shake and malt. The first time I gave my order as 1 regular peanut butter fudge shake and 1 regular chocolate malt. I had to repeat my order 3 times and she still couldn’t get it straight. OK, I admit, I was partially to blame as I kept asking her to make them thick since I had to drive about 20 minutes to get home with them. I guess the extra instruction confused her because when I she told me the price it was for 1 regular drink. I hit the call button again, explained the problem and gave my order again to someone else.
The second time I stopped at Sonic I was with my husband. I again asked for a regular chocolate malt and he got a regular banana shake. They messed up and made him a chocolate shake instead. They realized their error before bringing it to us and corrected it but now they weren’t sure which of the chocolate drinks was a malt so they brought us all 3.
I’ve had similar problems with BK where I ask for mustard, ketchup and pickle only but when I get it home it’s got everything EXCEPT mustard, ketchup and pickles. Go to McD’s or BK and ask for a plain hamburger and they really have a hard time with that. I have to explain it’s for my dogs and all they’re interested in is the meat.
I have a solution for the fast food places, you already have 2 windows, 1 to pay and the other to pick-up your food. Instead of having the person at window 1 take your order via intercom have her take your order face to face. That way if she can’t understand what you’re saying she may be able to read your lips.
2 comments:
I live in the Los Angeles area and about 95% of these fast food places are full of spanish speaking workers. You think you get your orders messed up, try ordering here! My kids never want food from the same place either. I always get to go to 2 or 3 when we get fast food. This, of course means that food is NOT that fast. They always seem to get something wrong. I actually just tried this small old 1950's burger place that was recommended by a friend. This food is so much different than the chains. The building is ugly to look at - but the food was great . The workers also had a problem with English.
I do not want to come across as though I am against these people as my husband's dad was Puerto Rican. I do think that they should make being able to speak English in the U.S. a requirement for working in these jobs.
I spent a terrible evening a few nights ago talking to a cable company representative about why my bill was so high. She was politite but did not understand me. After 30 minutes of going round and round, I said I wanted to speak to someone that spoke English better. She said I could not. She was the only representative there. I asked her that if I called back, could I get a different person. The lady said I could. Odd, since she was the only representative! I did call back and got a person that spoke English.
Sorry, I got off yopur subject but when I read fast food stories, my mind goes down these paths!
Oh yeah... I hear you about making English mandatory. There is a law that each state can choose to adopt or not. If the state chooses to then an employer can choose enforce it or not. The law makes it MANDATORY that employees speak English on the job. When I worked at a hospital in Chicago they had English classes for the Spanish speaking employees.
As far as fast food goes. We went to a Taco Bell about a year ago. We place our order and when we got to the pick-up window we were informed they didn't have any beef. I asked how a taco place could run out of taco meat. Someone forgot to take it out of the freezer. HELLO, IT'S CALLED PLAN AHEAD.
The cable rep who was the only one there was because she was working at home. A lot of call centers have home employees and more than you know are employees in another country. When you call the customer service number it's routed to the next available rep via the computer. No one knows who else is working. I worked for a company that did customer service for a bunch of newspapers and I worked from home. My job was to call existing customers to see how their service was or if a reported problem had been corrected. If they wanted to talk to a supervisor I had to give them the supervisor's number who was also working from home then email the supervisor informing her she might be getting a call, from who and what their problem was. The company I worked for contracted with papers all over the country so I was calling Alaska to Florida, California to New York and every state in between. I never knew which paper I was calling for until the customer's info popped up on my computer screen.
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