My (not so good) Experience with CSN Sheds

I’m so mad I could spit fire right now. We were looking for a storage shed and found one we liked by Suncast. No, Suncast isn’t the problem. We did a search to find where it was sold and found CSN Sheds a part of CSN Stores that had the what we wanted for the price of other places but they had free shipping where other companies charged anywhere from $50-$100+. This site had a good rating so we ordered it. This was on March 5.

Jump ahead 1 day and they deducted the money from our account but no word on the location of the shed. Jump ahead again to March 24 and their website now says our order is in the warehouse. I thought they weren’t allowed to charge us until the item had shipped. I called the company and was told that we must have authorized them to take the money immediately so they did. No, we’re very cautious of our accounts and money and there’s no way we would have authorized someone to take money from us while they still had possession of the item. I was told the shed was scheduled to ship on or before April 2.

Jump ahead 2 days to today. We received an email stating:

Regarding your order at CSN Sheds:

We have just learned that certain items on your order (#*******) have been discontinued by the manufacturer. As a result the following have been cancelled:
• Suncast - Horizontal Utility Shed [Qty - 1]
Your new order total is $0.00.

You will not be charged for the cancelled items. Please note it may take 2-3 weeks for a pending charge to expire on your account. If you paid with a check or money order, you will receive your refund check in 2-4 weeks.

We sincerely apologize for the discontinuation. We do our best to make sure items we offer are always available; however, occasionally a product will be discontinued without our knowledge. We try to offer a wide selection of products and would be happy to try to help you find something similar.

Please feel free to email us or call us at (800) 505-6893 with any questions. We strive to provide you with an easy and pleasant shopping experience and would like to help you out in any way that we can.

Nate B.
Customer Service Team
CSN Sheds

WHAT, first our order is in the warehouse and now it’s not available. They took our money BEFORE they sent our merchandise but it’s going to take 2-3 weeks for them to return it.

I of course call CSN Shed and asked why if our shed was in the warehouse 2 days ago they couldn’t ship that one. Their response was that our order went to the warehouse but they have a 1 ½ week lag time in processing and shipping and today when they went to process the order they found they were out of stock. They called Suncast to check on availability and was told the item had been discontinued and was no longer available. I also told them I was upset about the delay in getting our funds back and since they were a BS company I will not be looking for a replacement shed through them but going elsewhere. They have lost a customer.

I decided I wasn’t satisfied so I called Suncast to check on the shed and if they knew anyplace in my area I could find one. The woman I spoke with handled CSN Shed’s account and said the item has not been discontinued and was still available. She had no idea where they got their information. I was also told that CSN Sheds sends the order to them and they drop ship it directly from the company. No, they don’t sell directly to the customer but she did give me several places I could find the same item.

I think right now I’m upset most about the fact that I was lied to. I do NOT like being lied to and will tell anybody who will listen about my experience with this company.

In checking Reseller Ratings we discovered that 4 out of 6 people were very dissatisfied with this company. I wish we would have investigated this company a little further and went to Reseller Rating before placing our order.


Added 3/27/09....I called CSN Sheds this morning to speak with a supervisor and let him know I don't appreciate being lied to. I relayed to him my conversation with Suncast. His reply....He sent my husband an email earlier apologizing and said the entire matter was handled wrong. They have 2 warehouses they use and the one my order went to was out of stock and weren't getting any more. The email above was a generic email they send. I informed him that the customer service rep I spoke with yesterday verbally said they contacted Suncast and were told the item had been discontinued when in fact it wasn't. The supervisor apologized for the "miscommuication." EXCUSE ME....There was no miscommunication it was NOT THE TRUTH. For my problems he sent us a 20% off coupon good towards a future purchase. I informed him that he wasted that coupon since we WILL NOT be doing business with them again. I'm wondering if his apology and coupon was the result of Suncast notifying them of their blunder.

We found the same item at Amazon, with shipping it is $15 more and will be delivered next week.

Thank You Amazon......